Terms of Service

Please review the Hostfinch Terms of Service carefully. By purchasing, registering, or using any Hostfinch service, you agree to these terms.

Relationship between Hostfinch and the client.

This Terms of Service (“TOS”) governs the relationship between Hostfinch, based in Hubli, Karnataka, India, and the customer (“Client”). By purchasing or using any Hostfinch service, you agree to be bound by this TOS.

Hostfinch provides web hosting, cloud infrastructure, and related internet solutions globally. Upon registering, subscribing, or using our services, you confirm you have read, understood, and accepted these terms in full.

This Agreement also complies with applicable Indian laws, including the Information Technology Act, 2000.

Company Legal Entity

Hostfinch

Registered Address:
98/D, Behind Decathlon, Airport Road,
Hubli, Karnataka 580030, India.

Services

Hostfinch provides hosting, cloud services, web-based software, domain services, and additional digital infrastructure solutions as listed on our website.

Services may also be provided via third-party software or infrastructure. Any modifications made to third-party services do not grant cancellation rights if functionality changes beyond Hostfinch's control.

Domain Registration

We resell domain names through third-party providers, including ResellerClub. By registering a domain via Hostfinch, you agree to comply with governing registrar policies.

Domain availability is not guaranteed. Clients must ensure accurate billing and renewals to prevent expiry.

Software & Control Panel Licensing

Please review Section 2.1.1 of the cPanel End User License Agreement. By using services involving cPanel, you agree to be bound by those additional terms.

Account Setup

Accounts are provisioned after successful payment and fraud screening. Clients must maintain an active and accessible email address not hosted on the same domain they are registering.

Providing false, incomplete, or unverifiable information may result in permanent account termination.

Content Usage Policy

Hostfinch services may only be used for lawful purposes in compliance with applicable Indian law, including the Information Technology Act, 2000, and international standards. Any violation may result in account suspension without notice.

Examples of Prohibited Material:

• Scam or phishing websites
• Malware distribution
• Pirated content or illegal downloads
• Hacking tools, botnets, scripts
• Hate speech, racism, threats
• Pornography, adult/explicit content
• Weapons, drug paraphernalia
• Proxies intended to bypass regulation
• IPTV, cable TV piracy or descrambled content

• Unauthorized lotteries or gambling
• Counterfeit documentation
• Ponzi, pyramid schemes
• Unlicensed payment processing
• Distributed denial-of-service activity
• Content violating applicable Indian laws, including those relating to public order and national security
• Activities violating Federal Decree-Law No. 34 of 2021 (Cybercrime)

Indian Cyber Law & Compliance

All clients must comply with the Information Technology Act, 2000 and the rules made under it. Hostfinch has the right to suspend or terminate services involving illegal content, privacy violations, defamation, impersonation, or unauthorized system intrusion.

VPN Usage Restrictions

VPN usage must comply with applicable Indian legal requirements, including CERT-In directions. VPNs may not be used to bypass content restrictions, impersonate identities, commit financial crimes, or access services prohibited under applicable law.

Violation may lead to service suspension and reporting to Indian authorities when required by law.

Data Localization & Storage Compliance

Certain regulated fields such as healthcare, telecom, or finance may require India-resident hosting. Clients are responsible for verifying legal hosting jurisdiction requirements. Contact Hostfinch in writing to discuss data-residency options.

Zero Tolerance Spam Policy

• I. Hostfinch maintains a zero-tolerance policy against spam (“SPAM”), including unsolicited bulk or commercial emails.
• • Emails may not contain forged headers or misleading routing information.
  • Emails may not use invalid or non-existent domains.
  • Emails may not conceal origin or misrepresent identity.
  • Emails may not be routed through third-party servers without explicit permission.
  • Any misleading, fraudulent or anonymous large-scale mailings are prohibited.
  • All marketing emails must include valid consent proof.
• II. Harvesting, collecting or extracting email addresses without consent is strictly prohibited.
• III. The network may not be used in a manner that harms reliability, performance, or disrupts other users.
• IV. Hostfinch monitors mail traffic and may suspend services suspected of spam abuse without warning.
• V. Clients may be required to provide proof of opt-in authorization upon request.
• VI. Customers may not maintain or operate an open SMTP relay under any circumstances.
• VII. Hosting services may not be provided for websites associated with known spam operations.
• VIII. If Hostfinch determines spam misuse, the account may be terminated without notice.
• IX. A penalty of $10,000 USD per spam incident may be charged for violations.
• X. Reports of abuse may be submitted to

  [email protected]

  .
• XI. Lack of enforcement does not waive enforcement rights.
• XII. Spam misuse may result in civil and criminal penalties per Indian and international cyber regulations.

Payment Information

All service payments must be made in advance, and billing continues unless the client submits a formal cancellation request. Hostfinch reserves the right to update pricing at any time.

Invoices are generated 12 days before renewal. A reminder is issued 7 days prior. A 10% late fee may be applied to overdue payments.

Clients unable to pay due to exceptional circumstances must notify Hostfinch Billing before the due date. Waiver requests are reviewed but not guaranteed.

Backups and Data Loss

Backups are provided as a courtesy. Hostfinch does not guarantee backup completeness, consistency, or restorability. The client is solely responsible for maintaining external backups of hosted data.

Suspended or terminated accounts are excluded from backup eligibility unless otherwise agreed in writing.

Cancellation and Refunds

A minimum of 12 days’ notice is required before renewal to avoid charges for the next term.

• Request must be submitted through the administrative email on file.
• Request must include service IP or identifier.
• Request must include a reason.

Hostfinch offers a 30-day money-back guarantee for the first service purchased, excluding dedicated servers, add-ons, or domain registrations.

Suspended or terminated accounts for TOS violations do not qualify for refunds.

Advance or credit balance funds are non-refundable and may only be used for future purchases.

Free domain offers require reimbursement if a refund is issued and the client chooses to keep the domain.

Chargebacks and Payment Disputes

Clients agree to contact Hostfinch for dispute resolution prior to filing chargebacks or reversals with financial institutions.

Unlawful or unjustified chargebacks may result in collections, legal action, and added recovery fees.

Instant Setup

Instant service activation applies to Shared Hosting and VPS Services. Some orders may require manual review or provisioning under the following conditions:

1. Invalid personal details or restricted domain information.
2. Repeated use of domain name for multiple hosting accounts.
3. Incorrect hostname, OS, or region selections.
4. Infrastructure or inventory availability delays.

Manual provisioning may take 1–12 hours. Urgent requests may be prioritized through ticket submission under High Priority.

Resource Usage

Resource usage is governed by the Acceptable Use Policy (AUP) and Privacy Policy. If conflicts exist between policies, the AUP prevails.

Terms such as “Unlimited” and “Unmetered” apply under fair-usage conditions and may not exceed patterns expected of similar users.

• Shared hosting may not be used for large file storage or backup archives.
• High-volume media distribution or streaming is prohibited.
• File hosting, FTP warehousing, or offsite backup platforms are not permitted.

Shared accounts may use up to 250,000 inodes and 20–35 concurrent HTTP connections. Managed WordPress may use up to 450,000 inodes and 35–50 concurrent connections.

Backup availability is not guaranteed beyond 30 days. Accounts exceeding 40GB storage may not qualify for backup retention.

Bandwidth is allocated per plan. Exceeding 20TB/month may result in suspension, upgrade enforcement, or a billing rate of €0.15/GB above limits.

Price Change

Pricing may change at any time without notice for non-contractual billing cycles. Contract users retain locked pricing for the duration of the term.

Uptime Guarantee SLA

Hostfinch commits to 99.9% uptime monthly. Credits may be issued upon review if SLA falls below the threshold.

Exceptions:

• Government intervention, war, disaster, or force majeure
• Failures of third-party routing or upstream networks
• Scheduled maintenance windows
• Hardware, software, or performance bugs
• Malicious attacks (DDoS, intrusion attempts) beyond control
• Client misconfiguration or negligence

Licenses and Intellectual Property

Hostfinch grants the client a non-transferable, non-exclusive, worldwide, royalty-free license to use technologies, tools, and interfaces solely for accessing provided services.

Reverse engineering, tampering, removing brand marks, or copying proprietary systems for resale is prohibited.

All intellectual property rights remain with Hostfinch or its licensors.

Any input, feedback, support history, or operational data shared with us may be used to improve our systems or services and becomes Hostfinch intellectual property.

You grant Hostfinch and third-party partners limited rights to transmit, cache, or process content required to deliver your service.

Hostfinch Warranty

Hostfinch warrants that services will be delivered at performance levels consistent with reputable, similar service providers. Warranty claims must be submitted in writing within 30 days of the event.

If a breach is verified, Hostfinch may:

(i) re-perform the services, or

(ii) issue prorated credit to the client.

Third-party service components are not covered under this warranty.

Your Representations and Responsibilities

You represent that:

(i) You have the technical understanding required to operate your hosting service.

(ii) You accept full responsibility for securing scripts, plugins, and installed software.

(iii) You understand the risks inherent to internet-based hosting and data operations.

(iv) You will maintain secure backups, security measures, and updated system configurations.

Disclaimers

ALL SERVICES ARE PROVIDED “AS-IS” AND “AS AVAILABLE.” EXCEPT WHERE REQUIRED BY APPLICABLE LAW, Hostfinch MAKES NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR NON-INFRINGEMENT.

Hostfinch DOES NOT WARRANT: (a) uninterrupted service, (b) virus-free environment, (c) error-free functionality, (d) data reliability, or (e) permanent availability.

Limitation of Liability

In no event shall Hostfinch's liability exceed the total fees paid by the client during the preceding 3-month billing cycle.

Hostfinch shall not be liable for data loss, business interruption, loss of revenue, reputational harm, cyber incidents, or damages caused by misuse, misconfiguration, or unauthorized access.

Indemnification

You agree to indemnify, defend, and hold harmless Hostfinch, its affiliates, infrastructure providers, employees, and partners against third-party claims arising from improper use, violations of law, or breach of this TOS.

If a Hostfinch-provided service infringes intellectual property, Hostfinch may replace the service, obtain licensing, or terminate access and refund unused prepaid fees.

Notices

Client must maintain accurate and reachable contact information. Notices are deemed delivered when sent to the registered email on file.

Maintenance Policy

System maintenance, including software upgrades or emergency patching, may occur with or without prior notice. Such maintenance is excluded from uptime credits.

Force Majeure

Neither party shall be held liable for delays caused by events beyond reasonable control including natural disasters, wars, legal restrictions, supply shortages, cyberattacks, pandemics, or utility failures.

Governing Law and Jurisdiction

This TOS is governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts at Hubli-Dharwad, Karnataka, India.

Claims and Dispute Filing

All disputes must follow the procedure defined in this TOS. Improper legal action may result in recovery of compensation, legal fees, and administrative charges.

No Waiver

Failure to enforce any clause does not waive future enforcement rights.

Assignment

Hostfinch may assign or transfer this agreement. Clients may not transfer rights or obligations without written authorization.

Severability

If any provision is held invalid, the remaining terms remain enforceable.

Survival

Sections regarding liability, indemnification, governing law, dispute handling, intellectual property, and confidentiality will remain active after termination.

Changes to the TOS

Hostfinch may update or revise this Agreement at any time. Continued service usage constitutes acceptance of the revised terms.